ContentsHow do I know I am buying from a reputable website?
What are your payment options?
Do you use a secure server to protect my confidential information such as my credit card number
Pricing & Product Information
How quickly can you ship out my order?
Do you ship outside the United States?
What is your return policy?
HOW DO I KNOW I AM BUYING FROM A REPUTABLE WEBSITE?
TheLatestTrend.com is owned and operated by experienced jewelry professionals from Northern California. Our office and distribution facility is located in Stockton, California. Our staff will be happy to assist you Monday through Friday (9-5 PST). We also have a retail store in a separate location which was founded in 1994.
WHAT ARE YOUR PAYMENT OPTIONS?
DO YOU USE A SECURE SERVER TO PROTECT MY CONFIDENTIAL INFORMATION SUCH AS MY CREDIT CARD NUMBER?
In the rare event that product availability changes before we have an opportunity to update our website, there is a possibility that some products may be unavailable. We will make every effort to fulfill your order, but if we cannot, we will promptly contact you via email or by phone to offer you an alternative product.
PRICING & PRODUCT INFORMATION
While our goal is a 100% error-free Site, we do not guarantee that any content is accurate or complete, including price information and product specifications. If we discover price errors, they will be corrected on our systems, and the corrected price will apply to your order. TheLatestTrend reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions (including after an order has been submitted and accepted).
HOW QUICKLY CAN YOU SHIP OUT MY ORDER?
Most orders are shipped within two to three business days Monday through Friday. Your credit card will not be charged until your order is ready to ship. We will contact you promptly via email regarding credit card problems, items being out of stock, and address verification questions.
If you prefer expedited shipping, we offer UPS 3rd Day, UPS 2nd Day and UPS Overnight delivery for an additional charge. Please see below for UPS Expited shipping.
DO YOU SHIP OUTSIDE THE UNITED STATES?
Yes, we ship internationally and you have two choices for delivery. International shipping via U.S. Airmail starts at $12.00 and could take three weeks. If you prefer faster delivery U.S. Priority International Mail is available starting at $25.00. We reserve the right to refuse shipping to certain countries.
We are not responsible for import fees or taxes levied by your country of entry. It is the customer's responsibility to pay for any duties, tariffs, customs charges or additional charges required by the country of entry. We are not responsible for any additional charges once the items you have ordered have left the United States. Should charges be levied in your country, and should you refuse to pay them, your credit card will be charged for all outgoing and return delivery charges that may be incurred by us. When the returned merchandise is received by us, your credit account will be credited for the merchandise only. If you have questions regarding customs or duties charges and procedures in your country please contact your customs office.
WHAT IS YOUR RETURN POLICY?
If you prefer, you may return your unworn or unused purchase in its original condition within 15 days of the shipment date and exchange it for another item. It must have all original tags and/or packaging (including manufacturer tag, label, and/or box) or your return will not be accepted. Contact us for a return authorization number. Please provide us with your order number and the style number(s) of the new item(s) you would like for an exchange. Your exchange must be sent in appropriate packaging and received by us within 10 days from when your exchange authorization number was issued. We are not responsible for items that are not received by us. Contact us by email with your order number and reason for exchange. Provide us with the description and item number that you would like in exchange. We will email you an exchange authorization code along with instructions for sending back your merchandise. We are not responsible for items that are not received by us. Your exchange must received by us within 10 days from when your return authorization number was issued. Shipping cost is not refundable. Please allow five to seven days business days for exchanges. Final sale items are not exchangeable or returnable. Due to sanitary concerns, we cannot accept any returns or exchanges on earrings. Special orders are not returnable or exchangeable. We reserve the right to refuse exchanges and returns due to excessive patterns in returning or exchanging merchandise.
You may return your unworn and unused merchandise in its original condition for a refund of the merchandise price within 15 days from the shipment date. The item must be in its original condition and unworn. It must have all original tags and/or packaging (including manufacturer tag, label, and/or box) or your return will not be accepted. Contact us for a return authorization number. Please provide us with your order number and the style number(s) of the new item(s) you would like for an exchange. Your exchange must be sent in appropriate packaging and received by us within 10 days from when your exchange authorization number was issued. We are not responsible for items that are not received by us. Shipping cost is not refundable. Please email us at firstname.lastname@example.org with your order number, item(s) to be returned and reason for return. We will email you a return authorization number and return shipping address. We are not responsible for items that are not received by us. Your return must be received within 10 days from when your return authorization number was issued. Please allow five to seven business days for your return to be processed. Final sale items are not returnable or exchangeable. Due to sanitary concerns, we cannot accept any returns or exchanges on earrings. Special orders are not returnable or exchangeable. We reserve the right to refuse exchanges and returns due to excessive patterns in returning or exchanging merchandise.
We will never voluntarily sell your personal information to any third party for any reason. If you wish to update your information that we have gathered from you or wish to remove any personal information you have previously provided to us ("opt out"), please send an email to us at email@example.com.